Frequently Asked Questions (FAQ)
Effective Date: December 1, 2024
Welcome to the FAQ page for Troglodyte TV. Below you’ll find detailed answers to the most frequently asked questions about our platform, memberships, payments, technical support, and more. If you can’t find what you’re looking for, feel free to contact us directly.
1. General Questions
Q: What is Troglodyte TV?
Troglodyte TV is an entertainment and streaming platform offering curated videos, original content, and community engagement for creators and viewers.
Q: Is Troglodyte TV free to use?
Yes, Troglodyte TV offers free content, but certain features, such as premium videos and creator uploads, are available only to members.
Q: How do I create an account?
Click "Sign Up" on the homepage, fill in your details, and confirm your email to create an account.
Q: Can I watch content without registering?
You can browse and watch limited free content without registering. However, to access premium features, an account is required.
Q: Is there a mobile app for Troglodyte TV?
Currently, Troglodyte TV operates through a mobile-optimized website, but a dedicated app is in development.
Q: How often is new content added?
New content is uploaded regularly by creators and the Troglodyte TV team. Expect fresh uploads weekly.
Q: How do I submit feedback or suggestions?
Email us your feedback at info@troglodyte.tv. We value community input!
Q: Can I share videos from Troglodyte TV?
Yes, shareable links and social media integration are available on each video page.
2. Membership Questions
Q: What is the difference between Premium and Creator Membership?
Premium Members access exclusive content, while Creator Members upload and monetize videos.
Q: What exclusive content is available to Premium Members?
Premium Members enjoy ad-free content, early releases, and exclusive videos not available to free users.
Q: How much does Premium Membership cost?
Premium Membership costs $9.99 per month or $99 per year, with special promotions available periodically.
Q: How can I upgrade to Premium or Creator Membership?
Log in to your account, navigate to "Membership Plans," and select the upgrade option that fits your needs.
Q: What happens if I cancel my membership?
You will retain benefits until the end of your billing cycle. After that, your account reverts to free user status.
Q: Can I switch from Premium to Creator Membership?
Yes, you can switch at any time from the "Account Settings" section.
Q: Are there family plans available?
No family plans are available at this time, but multiple accounts can be created under one payment method.
Q: Can I gift a membership to someone?
Yes, gift memberships can be purchased from the "Memberships" page.
3. Payment Questions
Q: What payment methods are accepted?
We accept credit/debit cards and PayPal.
Q: Can I pay monthly?
Yes, monthly and annual plans are available for Premium Membership.
Q: How do I update my payment details?
Go to "Account Settings" and select "Payment Options" to update your billing information.
Q: Will I receive an invoice for payments?
Invoices are emailed to the registered address after each payment.
Q: How do I cancel auto-renewal?
Disable auto-renewal by going to "Subscriptions" under account settings.
Q: Is there a refund policy?
Refunds are issued for billing errors or technical faults only. See our Refund Policy for more information.
Q: Are taxes applied to memberships?
Applicable taxes are added during checkout as per local regulations.
Q: Can I change my billing cycle?
Yes, you can switch between monthly and annual billing cycles anytime.
Still Have Questions?
If your question wasn’t answered, feel free to contact us directly at:
Email: info@troglodyte.tv