At Troglodyte TV, we are committed to delivering high-quality services to our users. This Refund and Cancellation Policy outlines the terms and conditions for canceling memberships and requesting refunds. Please review the policy carefully before subscribing or making payments. If you have any questions, feel free to contact us.
1. Membership Cancellations
Premium Membership
- Premium Memberships can be canceled at any time through your Account Settings.
- Canceling a membership prevents future charges, but no refunds are issued for the current billing cycle.
- Your Premium access will remain active until the end of the current billing period, even after cancellation.
Creator Membership
- Creator Memberships are billed on a monthly or yearly basis.
- Canceling your membership halts future charges, but fees for the ongoing billing period are non-refundable.
- Any content uploaded before cancellation will remain on the platform unless removed by the user or if it violates Troglodyte TV policies.
2. Refund Policy
Premium Membership
Refunds for Premium Memberships are granted under the following circumstances:
- Billing Errors: If you were charged by mistake, you may request a refund within 7 days of the transaction.
- Technical Issues: If technical problems prevent access to paid content and our support team cannot resolve the issue, a refund may be issued.
- No Refunds: No refunds are granted for partially used subscriptions or user-initiated cancellations mid-cycle.
Creator Membership
- Fees for Creator Memberships are generally non-refundable, except in cases of billing errors.
- If you encounter issues with your membership, contact design@pfloydjr.com within 7 days for assistance.
3. Disputes and Resolution
If you believe a charge is incorrect or unauthorized, you must notify us within 30 days of the transaction date.
We will investigate the issue and provide a resolution within 10 business days.
To file a dispute, email design@pfloydjr.com with details of the transaction and the issue encountered.
4. Subscription Renewals and Failed Payments
Automatic Renewals
- All memberships renew automatically at the end of each billing cycle unless canceled.
- Users will receive renewal notifications via email prior to the billing date.
- Cancel auto-renewal at any time through the "Subscriptions" section in your account.
Failed Payments
- If a payment fails, access to Premium or Creator Membership benefits may be temporarily suspended until payment is successfully processed.
- Repeated payment failures may result in account termination or restriction of services.
- Users will be notified via email if a payment attempt fails, with instructions on how to resolve the issue.
5. Contact Information
For questions or concerns about this Refund and Cancellation Policy, please reach out to us:
Troglodyte TV
Los Angeles, CA
Email: design@pfloydjr.com
Website: www.pfloydjr.com
Last Updated: December 1, 2024
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